The client support that you can receive from your shared hosting provider is really important, regardless of whether you have pre-sales questions and you are not a customer yet, or you have a technical issue with an existing account. Timely and correct information regarding a question or an issue will save you a lot of time and efforts, not mentioning that this is usually a sign that you are ordering from an actual hosting supplier not from some reseller. When you purchase a hosting account via a company that does not own its servers and it cannot access them immediately, it's almost certain that you'll wait for a couple of days so as to receive an answer to any kind of query, thus your web sites may remain offline for quite some time. In comparison, a company that provides various ways of communication and has a support team that is available all the time will assist you to right away and help you minimize or fully avoid any kind of downtime and potential losses.
24/7 Customer Support in Shared Hosting
We acknowledge the significance of getting assistance without delay, so our shared hosting services come with 24/7 technical support along with several ways of communication. If you don't have an account yet, you can phone us or take advantage of our live chat and consult with a live representative, in order to find out about our services or check if our servers meet the system requirements for your sites. Thus, you will not end up buying a service that you cannot use effectively. If you already have your account with us, you can open a support ticket in your Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires more investigation. In contrast to the majority of providers on the market, we answer to all of the tickets within the hour, so you will not have to wait for a whole day. Our support services are available day and night, even during official holidays.