In case you’ve ordered a hosting package and you’ve got some questions about a particular feature/function, or in case you’ve confronted a certain difficulty and you need help, you should be able to contact the respective technical support team. All web hosts use a ticketing system no matter if they offer other methods of contacting them aside from it or not, because of the fact that the most effective way to tackle an issue most often is to use a ticket. This method of communication renders the replies exchanged by both parties easy to follow and permits the client service team representatives to escalate the case in the event that, for instance, a sysadmin should interfere. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which suggests that you’ll have to have at least two different accounts to touch base with the client support team and to actually administer the hosting space. Incessantly signing in and out of different accounts could be a nuisance, not to mention the fact that it takes lots of time for most web hosting companies to process the tickets themselves.
Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you won’t ever need to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can quickly access any trouble ticket while you are browsing through your website files or editing various settings. The ticketing system is being closely monitored 24/7/365 by our customer service staff representatives and the response time is no more than 1 hour, but it rarely takes more than twenty minutes to obtain support. In contrast to other web hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you like and ask for information relating to any billing or technical issue. Furthermore, you can read a collection of educative articles, which will help you solve the most commonly confronted predicaments on your own.