When your hosting service provider provides live chat support, you're able to speak with a representative in real-time and find out helpful info or get a problem resolved promptly. The main advantage of using chat as an alternative to calling to talk with a live person is that you need just a computer with access to the web, so you won't pay any charges in case you are in another country or state. In addition, it is a lot easier to copy and paste info for example domain names, usernames or error messages i.e. details that are sometimes difficult to provide to the other party over the phone. The real-time chat is also a much quicker option to contact your website hosting provider's support team as compared to using a ticketing system. Last, but not least, when some trouble requires some more time to be dealt with, you're able to do something else while you wait for assistance on the live chat, which means that you will not lose time - something that's not possible in case you're on the telephone.

Live Chat Support in Shared Hosting

We supply a live chat assistance service for all of the Linux shared hosting that we offer and we're able to assist you with almost everything in real time. If you don't have an account with us yet, we will provide you with more information about the plans so as to help you to pick the most suitable plan. If you are an existing client, we are able to help you with any billing or general matter as well as with various common technical matters, for example an e-mail address installation in a desktop email client. If you can't call us for whatever reason or you are in some country where we don't have a local telephone number, our live chat will be the best option to get in touch with us. Certainly, some matters need extra time to analyze and test, so you will need to open a support ticket to our technicians, but nonetheless, we are able to save your time and help you with numerous troubles on the chat.