If you ever have any enquiries connected to the web hosting service or if you experience a problem with your websites, you will have to touch base with the web hosting provider’s tech support team. It may not make any difference how fast they will respond if you have a query of a general nature, but a problem such as an ill-implemented web app update, for instance, may result in your site becoming broken or unreachable on the web. And the longer you have to wait for the support team to help you out, the longer the website will be down. If you offer goods or services online, any downtime will affect your site negatively and you may lose current or prospective visitors. A lot of hosting providers, primarily resellers, respond to e-mails and trouble tickets within twenty four hours, but in the online era that is way too long, since visitors will rarely return to a site that’s not functioning correctly over a lengthy period of time.
One-Hour Response Guarantee in Shared Hosting
Our Linux shared hosting offer a 60-minute reply guarantee, which goes to say that irrespective of what query or complication you may have, we will always be there to help you out. Actually, it seldom takes more than half an hour to get an issue sorted out or an inquiry answered, and this is valid for both technical and sales matters. Our client service team representatives will be at your service 24-7, even on weekends and legal holidays, so you will always receive instant help. We understand precisely how expensive time can be, so by the time we reply to your e-mail or ticket, we’ll have explored the issue and, in case we haven’t sorted it out, we’ll give you more information on what you have to do on your end – when the situation demands it. With our support services, you can be sure that there will be someone to help you out momentarily, irrespective of the hour.