In the event that you have ever had a shared hosting account in the past or you've dealt with any other kind of online service, you are probably aware from your personal experience that for a lot of things it is better to consult with a live person on the telephone than to exchange support tickets or email messages. If you'd like to learn more about a service before you buy it or when something small-scale should be made, for example, it is really far easier and faster to get it done real-time. When you're given the option to speak with representatives by phone, it is very likely that you are working with an actual website hosting supplier, not just a reseller. The type of support that you can get over the phone differs between different providers - from standard issues to professional technical support. Generally most of the suppliers offer pre-sales assistance and 1st level telephone support, while more complex tech issues are handled via e-mail and tickets.
Phone Support in Shared Hosting
We know that the option to speak with a live agent is very important, so we have three support lines globally (UK, USA and Australia) and you will be able to contact us on the phone for fourteen hours a day. In case you consider purchasing one of our Linux shared hosting, for instance, you have the option to phone us and find out more about our services prior to ordering so as to ensure that we do meet all of the system requirements for your sites. Following your purchase, you can call us about any sales and billing troubles you may experience, or receive any kind of general or basic tech information you need. We've tried to find the balance between phone and ticket support, so for solely technical matters you will have to use the ticketing system, which will help you follow the communication and any new developments in the resolution of your issue.