A 99.9% Server Uptime
We’ve built our shared hosting platform using stable hardware and heavily customized software. Our admins have installed a customized version of Security–Enhanced Linux on each of our machines in order to ensure the highest level of security and dependability. We’ve installed several denial–of–service protection tools together with very powerful firewall software to make sure our internal network is unassailable and secure.
All Linux shared hosting plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our guarantee remains the same.
A 99.9% Network Uptime
Along with our cloud hosting system, we have also set up our own internal network in all our datacenters. Everything is based on high–end hardware parts supplied by Juniper. Moreover, on each router, we have set up a firewall with an advanced set of rules as a way to sieve all dubious requests.
Hence, in each of our data centers – in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter and in our AU located datacenter, you will enjoy a 99.9% network uptime guarantee. And this guarantee is available with all web hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
Just like with any other service, if it is your hard–earned cash at risk, you cannot feel really safe. Because of this, with all our cloud hosting plans our company offers a 30–day money–back guarantee. In case you don’t feel happy with our hosting service or if you would like to get a bit more robust web hosting solution, like a VPS plans or a dedicated web hosting plans – you will receive a full refund, without any obscure costs or refund taxes.
24/7 Technical Support
We’ve conscientiously selected each single member of our 24x7 support department to ensure that we can offer you the best possible support that you can get. Each of our technical support engineers has many years of experience working with web hosting accounts behind his back, therefore they know what they are doing. Moreover, they’re available 24x7x365 – you will be able to reach them whenever you want and they’ll respond ASAP.
Their average support ticket response time is below 20 minutes, whilst with many other hosting vendors you are forced to wait around for days. And we offer a 1–hour response time guarantee. Regardless of what happens, your enquiries will be answered in less than an hour.