Technical Support Channels
A One–Hour Ticket Response Time Guarantee
All your support requests will be dealt with in no more than 60 min after the trouble ticket or e–mail is submitted. If your case requires further assistance from a server administrator, we will direct the support ticket or the e–mail to the person on duty and we will leave a note to let you know that more time will be required for discovering the optimal solution. If you make use of our Managed Services package, any of the services included there will be completed whenever you specify.
An Excellent Customer Care Service
- We’ll be at your disposal 24x7x365 to respond to any queries that you may have connected to our Hosting Control Panel or any of the apps that we have installed on your behalf on the server. If you also require assistance handling server admin procedures, have a look at our Managed Services package, which includes backup space, Operating System updates every week, server monitoring and restarting procedures, plus troubleshooting and installation procedures.
An Intuitive Help Section
Each dedicated web hosting plan is equipped with our charge–free Hosting Control Panel, which boasts an elaborate knowledge base and a group of step–by–step video tutorials. Whenever you need help while working with the Hosting Control Panel, just click the Videos or Help buttons in the upper right corner.